Matrix Booking: The Secret to a Thriving Hybrid Workforce
Matrix Booking has been selected for the Culture 100 Award, earning them the title of 'Most Loved Company To Work For 2025' for their exceptional employee experience.
Feature with HYER
Matrix Booking’s Culture 100 win isn't just a recognition of their efforts—it’s a testament to their forward-thinking approach to the evolving world of work. They're not just selling booking software; they're designing the infrastructure for the hybrid workplace of the future.
Matrix Booking’s mission is clear: to optimise hybrid working and reduce the environmental impact of the modern office through intelligent resource booking. Their vision? To make the office work for everyone. This dual focus—practical solutions for today’s workplace and a commitment to a sustainable future—is deeply embedded in their company culture.
Founded in 2020, Matrix Booking's culture is rooted in its employee ownership model. From the beginning, they’ve operated on the principle that business can be a force for good. This is evident in their unwavering commitment to three core areas: continuously innovating their products and services to meet evolving customer needs; prioritising Corporate Social Responsibility (CSR) in every decision, considering the impact on customers, society, and the planet; and pursuing sustainable growth that benefits everyone. Matrix Booking strives to create a culture where the value placed on its people is as high as the value they place on their products and their mission.
The company takes concrete steps to cultivate this unique culture. The “Matrix Voice” initiative empowers every employee to share ideas and directly influence company decisions. Employee Ownership Champions ensure that employee efforts are aligned with the company’s long-term strategic goals. Active feedback loops and constant monitoring of employee satisfaction drive continuous improvement of the employee experience. A rotating Employee Director role offers employees invaluable board-level experience and a direct line of influence on company direction. Furthermore, Matrix Booking prioritises customer-centric innovation, reinvesting profits to fuel R&D and ensure their platform remains at the cutting edge.
Sustainability, social responsibility, and community engagement are not just buzzwords at Matrix Booking; they're core values. The company actively supports local causes and participates in hands-on environmental projects, such as tree planting initiatives with organisations like Avon Needs Trees and Amelia Trust Farm. They also support charities like Get Kids Going, which empowers disabled children through sports. Matrix Booking encourages and facilitates employee involvement in CSR, offering unlimited CSR days and flexible work arrangements to accommodate volunteering and other commitments.
Creating a supportive and stimulating environment for its team is a top priority. Matrix Booking offers company-funded learning and development opportunities, including lunchtime talks and chances to explore different roles within the business. Open communication and feedback are paramount, with regular all-employee meetings, transparent sharing of board meeting notes, and direct channels for employee feedback. To strengthen team bonds and encourage collaboration, they host twice-yearly company away days and monthly co-working days, incorporating activities like “hackathons” to drive innovation.
Attracting and retaining top talent is essential to Matrix Booking's continued success. They prioritise flexibility, offering outcome-focused work with flexible hours to accommodate individual life commitments. They also offer a comprehensive benefits package, including private medical cover, employee assistance programmes, and an electric car scheme. Employee well-being and recognition are also key, with mental health support, value awards, continuous learning opportunities, and clear career pathways through 360-degree appraisals.
Why Culture 100?
Matrix Booking’s commitment to its employees, its deep focus on sustainability, and its dedication to making a positive impact on the world make them a standout recipient of the Culture 100 award. Their selection was based on a rigorous evaluation process, combining detailed company applications with comprehensive employee surveys designed to capture authentic workplace experiences. These surveys delved into employee sentiment through open-ended questions and quantifiable eNPS scoring, providing a holistic view of the company culture. Matrix Booking exemplifies how a strong, values-driven culture, as revealed through this robust methodology, can drive business success while creating a truly exceptional workplace. By prioritising both people and planet, they demonstrate that companies can build a better future for everyone.